Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Soppy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yoursoppy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yoursoppy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yoursoppy.com
The item fits the store's description.
The parcel reached 26 days, without damage. Description corresponds. DONE QUALITATIVELY, where to attach yet did not come up.
bon
Fast shipment and delivery! Bought for 500 grams, but this for the usual door of the locker is weak, pulls slabenko, you have to bring the door with your hand. In general, the purchase is satisfied. In the kit there is a hexagon key for adjusting the length of the cord.
Looks good. In the kit Scotch 3 m. I haven't tested yet. As I set, I will complement the review.
супер
Done well. Closes smoothly, slowly, but until the end. It looks neat and does not interfere with the eye. I checked how I ordered another 4 doors.
Buen producto. Compré el más potente para un frigorífico. Quizás sea excesivo y hace demasiada fuerza. Espero funcione bien.
до Москвы дошла быстро! отслеживалась. в комплекте крючок. брала на дверь, которую надо держать закрытой, но этого никто не соблюдает. бесит!!!
Thanks i like this item very will I will buy again
PRODUCTO LLEGÓ EN PERFECTAS CONDICIONES MUCHAS GRACIAS
Delivery 20 days. Everything works, the main thing is to configure and find the optimal points.
The metal door closes well. Thank you to the store for the fast work.
The goods came quickly. Description corresponds. I haven't checked yet. Feels pretty tight spring. I'll see how it will be after installation.
All right. I asked for it so the cats wouldn't open the door to my room and, in the absence of proof, it's pretty strong, I don't think they could open it. I took the 800. Thank you!
Looks perfect for my auto close door system.
On May 18 he ordered, received on June 1 in Moscow. The goods came in whole, in working order. I did. Pulls the cord perfectly. I think that the wicket in the village will pull up. Recommend.
awesome, I love it it works perfectly, the glue is super and the time was very fast less than a month, totally recommend also the quality is good doesn't feel cheap.
I arrive in 20 days to Colombia As it appears in the description.
Very cool thing. I went out so that I had a door on the creek. If it's just a little open, it opens right away. With this thing it is always closed and at the same time cats freely go to the room and back. 500 grams of effort smoothly returns my door. Hooks have such glue that the scribe. Somehow I unstuck the door with the film, horror. At work rustles, but it's normal. I advise everyone.
Goes tight, took on the door, as the cat walks at night. The cat failed to cope with the effort.
Very powerful is it works very well I recommend is very good material
The parcel came 9 days before the Saratov region everything corresponds to the description of its functions performs the workmanship is very good!
It is like on the photo! Really strong! Recommended!
Works great. בינתיים adhesive holder. Arrived in one package שאלי United. Nathan answer the שהילדים were משאירים open all the time.